Online request service

Fill in our online request form and you will receive a call within the hour. Once we have called to discussed your problem, we will then provide you with a quote. On your approval we will book your job for the next available 'Online request' appointment.

Book your appointment now

To arrange for a free quotation for any heating or plumbing installations please call:

0800 015 5100

To book your Landlords Gas Safety Check please call:

01246 292 800

Appointments

Trusted Trader

Direct Gas has successfully completed the assessment process and is now a Which? Trusted trader!

10 year warranty*

Worcester 10 YEAR guarantee on all Greenstar CDi boiler fitted with a new Worcester Programmer and Worcester System Filter. 2 YEARS free servicing on boilers installed by Direct Gas until 31st December 2017.

Appointments

Contact Details


Customer Service

Telephone
General enquiry
0800 015 5100

Landlords Gas Safety Check
01246 292 800

Quotation
01246 291 616




Customer Service

Internet
General Inquiry
info@direct-gas.co.uk




Customer Service

Post
Address
Direct Gas
Bridge House,
Chesterfield Road,
Dronfield,
Sheffield.
S18 4AF




Customer Service

Complaints Procedure
How to complain:

Whilst we always try to ensure that all our staff will behave in a professional and responsible manner and we will adhere at all times to the relevant �Trusted Traders� Code of Practice

There may be exceptional instances when clients are unhappy with the service they have received

In this circumstance, a letter of complaint should be addressed to Mr K Kitchen - Or alternatively an email can be sent to info@direct-gas.co.uk

In line with our quality control procedures you can expect to receive a response within 24 hours to an email or in the case of a letter, an acknowledgement will be sent within 5 working days. The complaint will either be resolved, or an outlined course of action will be put in place within 28 working days

If the matter cannot be resolved within 56 working days either party can refer your complaint to:

The Which? Trusted Trader Ombudsman Service

Their contact details can be found on the relevant web site or by contacting ourselves.